Overview
The supporter portal gives supporters a secure, self-service place to manage their relationship with your organization.
Donors can view their donation history, download receipts, manage recurring donations, update their payment methods, and keep their personal information up to date - all without contacting your team.
The same portal is also used by peer-to-peer (P2P) fundraisers, allowing them to view their fundraising campaigns and track donations received through them.
Enabling the supporter portal
The supporter portal is disabled by default.
To enable it:
Go to Settings in your Double Dashboard.
Go to the Portal tab.
Enable the Supporter portal toggle.
Once enabled, supporters can securely access the portal using their email address.
Background image
You can upload a background image to customize the portal's appearance.
Note: Background images are displayed only on desktop and larger screens. They are not shown on mobile devices.
Sharing the portal link
In Settings → Portal, use Copy link beside the portal link to share it with supporters. Use Open link to review the sign-in page.
Supporter permissions
The Portal settings include four controls for recurring plans:
Allow supporters to cancel recurring plans: Enable this to offer cancellation through the portal.
Allow supporters to update recurring plans: Enable this to offer recurring plan updates, such as the donation amount and payment method used for future charges.
Allow supporters to set an end date: Enable this to offer an end-date option.
Limit amount changes to campaign presets: Enable this to restrict amount changes to the campaign’s preset amounts.
These are separate settings. Review each one based on the actions you want to make available, then click Save.
If a supporter cannot find an action, check the relevant permission first. Supporters can still view their recurring donations when update or cancellation permissions are disabled.
Supporter sign-In
Supporters sign in with a secure link sent to their email. No password is needed.
To sign in:
Enter the email address used when making donations.
Receive a secure magic link by email.
Click the link to access the portal.
Donation visibility
Supporters see the donations associated with the email they use to sign in. If they gave using another email address, they must sign in with that address to see those donations.
What supporters can do
After signing in, supporters are presented with their most recent donations and can access several self-service features.
❤️ Make a new donation
Supporters can start a new donation directly from the portal.
🕒 View donation history
Supporters can:
Browse their complete donation history.
Download receipts for previous donations.
🔁 Manage recurring donations
Supporters can:
View all recurring donations.
See whether each recurring donation is Active or Inactive.
Update recurring donation amounts.
Update payment methods.
Cancel recurring donations.
Note: Updating or canceling recurring donations is only available if your organization has enabled these permissions in the Portal settings.
📣 Manage peer-to-peer campaigns
Supporters who are also Peer-to-Peer fundraisers can:
View their active fundraising campaigns.
Review donations received through each campaign.
💳 Manage payment methods
Supporters can manage their saved payment methods.
They can:
View saved payment methods.
Update payment information.
Remove payment methods they no longer use.
👤 Update personal information
Supporters can update their personal profile, including:
Name
Phone number
Mailing address
At this time, email addresses cannot be changed by supporters. If an email address needs to be updated, your organization will need to contact Double Support for assistance.