Overview
The supporter portal gives supporters a secure, self-service place to manage their relationship with your organization.
Donors can view their donation history, download receipts, manage recurring donations, update their payment methods, and keep their personal information up to date - all without contacting your team.
The same portal is also used by peer-to-peer (P2P) fundraisers, allowing them to view their fundraising campaigns and track donations received through them.
Enabling the supporter portal
The supporter portal is disabled by default.
To enable it:
Go to Settings in your Double Dashboard.
Go to the Portal tab.
Enable the Supporter portal toggle.
Once enabled, supporters can securely access the portal using their email address.
Background image
You can upload a background image to customize the portal's appearance.
Note: Background images are displayed only on desktop and larger screens. They are not shown on mobile devices.
Supporter permissions
You can control whether supporters are allowed to manage their recurring donations.
Available options include:
Allow supporters to cancel recurring donations.
Allow supporters to update recurring donations.
When recurring donation updates are enabled, supporters can:
Change the recurring donation amount.
Update the donation amount or payment method used for future charges.
If these permissions are disabled, supporters can still view their recurring donations but will not be able to make any changes.
Supporter sign-In
The supporter portal uses passwordless authentication.
To sign in:
Enter the email address used when making donations.
Receive a secure magic link by email.
Click the link to access the portal.
No password is required.
Donation visibility
The portal displays information based solely on the email address used to sign in.
For example:
Donations made using [email protected] will only appear when signing in with that email.
Donations associated with a different email address will only be visible after signing in using that specific address.
Supporters only have access to donations associated with the email address they authenticated with.
What supporters can do
After signing in, supporters are presented with their most recent donations and can access several self-service features.
❤️ Make a new donation
Supporters can start a new donation directly from the portal.
🕒 View donation history
Supporters can:
Browse their complete donation history.
Download receipts for previous donations.
🔁 Manage recurring donations
Supporters can:
View all recurring donations.
See whether each recurring donation is Active or Inactive.
Update recurring donation amounts.
Update payment methods.
Cancel recurring donations.
Note: Updating or canceling recurring donations is only available if your organization has enabled these permissions in the Portal settings.
📣 Manage peer-to-peer campaigns
Supporters who are also Peer-to-Peer fundraisers can:
View their active fundraising campaigns.
Review donations received through each campaign.
💳 Manage payment methods
Supporters can manage their saved payment methods.
They can:
View saved payment methods.
Update payment information.
Remove payment methods they no longer use.
👤 Update personal information
Supporters can update their personal profile, including:
Name
Phone number
Mailing address
At this time, email addresses cannot be changed by supporters. If an email address needs to be updated, your organization will need to contact Double Support for assistance.