If a donation appears in Double but is missing from your CRM or another connected system, use its delivery log to find the problem. A failed integration update does not mean the payment failed.
Finding the problem
Open the donation in Transactions and review the log for the affected integration. Note the delivery result and any error message, then compare it with the donation’s record in the receiving system.
For webhook setup, see Set up and use Double webhooks.
Sending the donation again
Use Resend to retry a webhook or Zapier delivery. Before retrying, check whether the donation has already reached the receiving system so it is not processed twice.
For HubSpot, use Resync on the donation. To adjust which information is sent, see How to map Double data to HubSpot properties.
If you need help, send Double support the donation, integration name, error message, and whether you have already retried the delivery.